Create Your Own Charm Case

Shipping Policy

Last updated: August 25, 2026

Thank you for supporting our small, handmade business! Every order is handmade with love by a mom, and we truly appreciate every purchase.

• Processing time: Please allow 5–7 business days for your custom order to be made and prepared for shipping.

• Shipping time: Once your order ships, delivery typically takes 3–7 business days, depending on the shipping carrier and destination.

• You will receive a tracking number once your order has shipped.

• Shipping times are estimates and may be affected by carrier delays, holidays, weather, or other circumstances outside our control.

• Please make sure your shipping address is correct before placing your order. We are not responsible for packages shipped to an incorrect address provided by the customer.

• If a package is marked as delivered but you cannot locate it, please contact the shipping carrier first. We will do our best to assist you.

Lost or Damaged Packages

Once an order has been shipped, it is in the care of the shipping carrier. If your package is lost or damaged during transit, please contact us as soon as possible so we can help determine the next steps.

Handmade by a mom, made with love, and created just for you.

Last updated: August 25, 2026

All of our products are custom-made and handmade specifically for each customer. Because of this, we do not accept returns, exchanges, or cancellations once an order has been placed.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an item that is different from what you ordered, please contact us within 48 hours of delivery.

Please include your order number and clear photos of the item and packaging. We will review the issue and work with you to find an appropriate solution.

Refunds

Because our products are custom-made, all sales are final. Refunds will only be considered if an item arrives damaged or we made an error with your order.

Contact Us

If you have any questions about your order, please contact us at:

Email:

Business Name: Victoria Custom Creations

Please carefully review your order details, including names, colors, sizes, and personalization, before submitting your order. We are not responsible for mistakes in information provided by the customer.